SMALL BUSINESS OWNERS

THIS IS YOUR CHANCE TO BE HEARD

Free, independent and trusted business advice in NSW is being cut.

This platform is for small business owners to share their voice, tell their stories, and speak up for the support they want before it’s gone.

  • After 8 years, Business Connect in its current form and is being defunded

  • For over 30 Years both sides of government have provided free, independent, tailored business support - until now

  • No more free, independent, tailored advice for small businesses

  • It’s being replaced by a generic scripted concierge service

  • There will be fewer resources and support  

WHAT’S CHANGING

WHY IT MATTERS

Small businesses are a vital economic driver for NSW, comprising over 873,000 businesses that represent 97% of all businesses in NSW. They contribute over $530 billion to NSW's annual sales & service income. They also employ 1.8 million people.

A graphic showing a small business icon and the text '873,000 small businesses in NSW, comprising 97 percent of all NSW businesses.' Business Connect (Service NSW) Program will be affecting these business owners with their policy change.
Infographic showing 1.8 million people employed by small businesses in NSW, representing 43% of the state's private sector workforce.
Map of the world highlighting Sydney in Australia, with statistics indicating 29% of people are regional, 71% are in Sydney, and 35% of NSW business owners were born overseas, along with a handshake icon.
Graphic showing annual sales and service income of $535.6 billion contributed by NSW small businesses, with a line graph and dollar sign icon.
Infographic showing $75.9 billion annual wages and salaries paid by small businesses in NSW to employees.

Source: NSW Small Business Annual Report 2024

Removing Business Connect cuts off access to:

  • Tailored 1:1 Advice

  • Experienced Business Advisors

  • Support During Isolation and Change

  • Relevant Learning Events & Tools

Instead, businesses are left with:

  • Generic scripts

  • Centralised portals

  • No personalised follow-up

This isn’t the future of small business support. But you can help shape what it becomes.